RETURN GUIDELINES FOR CUSTOMERS& PROFESSIONAL ACCOUNTCUSTOMERS
If you are a Hera Essentials customer or professional account customer and are dissatisfied with any Hera Essentials product, you may return:
- Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
- Any opened product within 30 days after shipment for a credit on your Hera Essentials account of the purchase price and applicable sales tax (less shipping charges).
- Any opened or unopened product up to 90 days after shipment for a credit on your Hera Essentials account of the purchase price and applicable sales tax (less shipping charges and a 10% handling fee. The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 10% handling fee) will be applied to your Hera Essentials account.
RETURN GUIDELINES FOR BRANDPARTNERS
If you are a Hera Essentials brand partner and are dissatisfied with any Hera Essentials product you may return:
- Any unopened product (in the same condition as it was purchased) within 1 year after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax, as well as all shipping charges.
- Any opened product within 90 days after shipment for a credit on your Hera Essentials account of the purchase price and applicable sales tax and shipping charges.
- Hera Essentials will deduct from the reimbursement any commissions, bonuses, or other incentives received by you and your support team as a result of the product you are returning.
Excessive returns, or returns initiated after an account is placed on hold for other reasons, may be deemed an abuse of Hera Essentials’s return policy and may be refused or result in suspension of your brand partner return privileges and/or account.
If your account is terminated, you have 90 days from the date of termination to make arrangements with Hera Essentials regarding the repurchase of all returnable products. You will be unable to return products more than 90 days from the date of termination.
MONTANA BRAND PARTNER RESIDENTS. Notwithstanding theprovisions of Sections 11.1.2 and 11.1.3, if you are a resident of the State of Montana and you cancel the brand partner account within 15days of the date of enrollment, you may return the kit to Hera Essentials for a 100% refund